ad888 Privacy Policy
The security of your personal information is our highest priority. Read this policy to learn in detail how we collect, use, and protect your data.
1. Introduction
ad888 ("we", "us", or "the platform") provides an online sports betting and casino service for users in Bangladesh. When you use the ad888 platform, you share certain personal information with us. This Privacy Policy ("Policy") will inform you with full transparency about what information we collect, why we collect it, how we use it, and how we keep it secure.
Please read this policy carefully. By using ad888's services, you are considered to have fully accepted the terms of this policy. If you have any questions, contact us — the details are at the end of this policy.
This policy applies only to the ad888 platform. We are not responsible for the privacy practices of any third-party websites or services.
2. What Information We Collect
We collect only the information necessary for the proper operation of our services. Information falls into two categories — information you provide directly, and information collected automatically through your use of the platform.
Directly Collected Information
- Full name and date of birth
- Email address
- Mobile number
- Payment method details (bKash, Nagad, Rocket account numbers)
- Identity verification documents (where required)
- Information provided during support communications
Automatically Collected Information
- IP address and geographic location
- Device type, operating system, and browser information
- Session duration and page visit history
- Betting and gaming activity data
- Cookies and similar tracking technologies
- Financial transaction records
3. Purpose of Data Use
ad888 uses your information only for legitimate and clearly defined purposes. Each purpose is described in detail in the list below:
| Purpose | Details | Legal Basis |
|---|---|---|
| Account Management | Handling registration, login verification, and account security | Contract performance |
| Payment Processing | Managing deposits and withdrawals via bKash, Nagad, and Rocket | Contract performance |
| Fraud Prevention | Detecting and preventing suspicious activity | Legitimate interest |
| Service Improvement | Analyzing and improving the user experience | Legitimate interest |
| Customer Support | Resolving complaints and providing assistance | Contract performance |
| Responsible Gaming | Monitoring excessive gaming behaviour and applying limits | Legitimate interest and protection |
| Marketing Communications | Sending relevant offers and updates (based on consent only) | Consent |
4. Cookie Policy
ad888 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files that your browser stores on your device.
Essential Cookies
Essential for the basic functionality of the platform. Without them, login and payments do not work. These cookies cannot be disabled.
Functional Cookies
Help remember your preferences and settings, such as language selection and login details.
Analytics Cookies
Collect website usage statistics, which help us improve our services.
Marketing Cookies
Used to show relevant advertisements. These cookies are active only with your consent.
You can manage cookies at any time through your browser settings. However, disabling certain essential cookies may cause some features of the platform to stop working correctly.
5. Data Sharing and Disclosure
ad888 never sells your personal information to third parties or transfers it for commercial purposes. However, information may be shared in specific circumstances:
- Service Providers: Information is shared with payment processors (bKash, Nagad, Rocket), technology infrastructure providers, and game software suppliers only to the extent necessary for operating the service.
- Legal Obligations: Information may be disclosed in response to court orders, regulatory authority directives, or lawful requests from law enforcement agencies.
- Fraud and Crime Prevention: Information may be shared with relevant authorities to prevent money laundering, fraud, or other unlawful activities.
- Business Transfer: If ownership of ad888 changes, user information may form part of that transfer — however, the new owner will be required to comply with this privacy policy.
- With Your Consent: Beyond the cases listed above, we will not share any information with third parties without your explicit consent.
6. Data Security Measures
ad888 has put in place advanced technical and organisational measures to keep your personal information secure. Our security framework operates on the following layers:
Encryption Protection
All data transmissions are secured through SSL/TLS encryption. All communication between your browser and our servers takes place over encrypted channels. Sensitive data at rest is also stored in encrypted form.
Access Control
Access to your information is strictly limited. Only authorised staff who need the information to perform their duties can access specific data. All access is logged and reviewed regularly.
Regular Audits
Our security measures are reviewed regularly through internal and external audits. Any vulnerabilities identified are addressed promptly.
Incident Response Plan
If a security incident occurs, our team acts immediately and notifies affected users as quickly as possible. We are committed to limiting damage and preventing recurrence.
7. Data Retention Period
ad888 does not retain any personal information beyond what is necessary. Retention periods are determined based on the type and purpose of the data:
- Account Information: Retained for the full duration of an active account, and for a defined period after account closure to meet legal and regulatory requirements.
- Financial Transaction Records: Retained for an extended period in accordance with applicable law for the prevention of financial crime and regulatory compliance.
- Support Communications: Retained for a defined period for dispute resolution and service quality improvement.
- Analytics Data: May be retained for long-term statistical analysis after being anonymised.
- Marketing Consent Withdrawal: If you withdraw your consent, your information will no longer be used for marketing purposes and the relevant data will be deleted within 30 days.
8. Your Rights and Controls
As a user of ad888, you have several important rights over your own information. We fully respect these rights:
Right of Access
You may request a copy of the personal information we hold about you at any time. We will respond within 30 days.
Right to Rectification
If your information is incorrect or incomplete, you may request a correction. Many details can also be updated directly from your account settings.
Right to Erasure
In certain cases you may request deletion of your information. However, due to legal and regulatory obligations, it may not always be possible to delete all data.
Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly for marketing. Action will be taken promptly upon receiving an objection.
Data Portability
You may request a copy of your information in a structured, commonly used, and machine-readable format.
Right to Restrict Processing
In certain circumstances you may ask for the processing of your information to be temporarily paused, for example while the accuracy of the data is being verified.
To exercise these rights, please contact our support team. We are committed to responding to all valid requests.
9. Protection of Minors
ad888 strictly provides services only to those aged 21 or above. We do not knowingly collect any personal information from minors.
If a person registers by concealing their age with false information and this is later confirmed, the account will be closed immediately and the collected information will be deleted. If you believe a minor is registered on our platform, please contact us.
21+ This platform is for users aged 21 and above only. Parents and guardians also share responsibility for preventing minors from gaining access.
10. Responsible Gaming and Data
ad888 is committed to ensuring responsible gaming. To this end, we monitor your gaming and betting activity data. The sole purpose of this monitoring is to ensure your protection.
If we notice that a user's gaming behaviour is becoming problematic, we may take necessary steps, including warning the user or applying limits.
For more information on responsible gaming, please visit our Responsible Gaming page.
11. Policy Changes and Updates
ad888 may update this privacy policy from time to time. The "Last Updated" date at the top of the page will be changed to reflect any updates.
For significant changes, we will notify you by email or through the platform. Continued use of the service after a change is made will be considered acceptance of the updated policy.
We keep records of previous versions in our documentation. If you wish to view a previous version, please contact our support team.
12. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact ad888's data protection team. We take all requests seriously and will do our best to respond as quickly as possible.
We may verify your identity when processing your request, to ensure the security of your information.